Complete terms and conditions for Bliss Tours booking services, including travel terms and payment policies.
Last updated: October 3, 2026
Welcome to Bliss Tours
These Terms and Conditions ("Terms") govern your use of Bliss Tours' vehicle booking and rental services. By making a booking with us, you agree to be bound by these Terms. Please read them carefully before proceeding with your reservation.
Important: These Terms constitute a legally binding agreement between you (the "Customer") and Bliss Tours & Travels (the "Company"). If you do not agree to these Terms, please do not proceed with booking our services.
Travel Terms & Conditions
Booking Requirements
Age Requirements
• Primary contact must be 18+ years
• Valid government-issued ID required
• Booking confirmation on arrival
Booking Timeline
• Book at least 24 hours in advance
• Same-day bookings subject to availability
• Peak season requires 7 days advance
Vehicle Availability & Allocation
All bookings are subject to vehicle availability. Bliss Tours reserves the right to:
• Allocate a similar or superior vehicle if your chosen vehicle is unavailable
• Modify vehicle allocation based on passenger count or luggage requirements
• Cancel bookings if no suitable vehicles are available (with full refund)
• Combine or split groups for operational efficiency (with prior consent)
Route Planning & Schedule
Route Flexibility
• Routes are planned based on your itinerary
• Minor route changes allowed with advance notice
• Major route changes may incur additional charges
• Driver has final say on safety-related route decisions
Pickup & Drop-off
• Be ready 15 minutes before scheduled pickup time
• Vehicle will wait up to 30 minutes (no extra charge)
• No-show after 1 hour results in trip cancellation
Passenger Count & Luggage Policy
Passenger Guidelines
• Declared passenger count must be accurate
• Exceeding capacity is strictly prohibited
• Children above 5 years count as full passengers
• Infants (below 2 years) travel free
• Extra passengers: ₹1000/person/day
Luggage Allowance
• 1 large suitcase per passenger
• 1 cabin bag/backpack per passenger
• Excess luggage subject to space availability
• Oversized items require prior approval
• Valuables must be kept in your custody
Professional Driver Services
What's Included
Professional licensed driver with local route knowledge, driver accommodation and meals, basic vehicle maintenance, and 24/7 emergency support.
Your Responsibilities
Treat driver with respect, follow driver's safety instructions, provide reasonable break times (30 min every 4 hours), and no driving beyond 12 hours/day.
Safety & Passenger Conduct
Strictly Prohibited
• Smoking inside the vehicle (₹5000 fine)
• Alcohol consumption during travel
• Carrying illegal substances or weapons
• Damage to vehicle property
• Harassment of driver or co-passengers
• Playing loud music without consent
• Overloading beyond rated capacity
Safety Measures
• All vehicles undergo regular safety inspections
• Seat belts mandatory for all passengers
• First aid kit available in all vehicles
• GPS tracking for all trips
• Emergency contact numbers provided
Travel Insurance
All vehicles are covered by comprehensive commercial insurance. However, we strongly recommend passengers purchase personal travel insurance covering:
• Personal accident and medical expenses
• Trip cancellation or interruption
• Personal belongings and valuables
• Travel delays and missed connections
Note: Bliss Tours is not liable for personal belongings, valuables, or personal injuries not covered by our commercial vehicle insurance.
Payment Terms & Conditions
Pricing & Quote Validity
What's Included in Price
• Base vehicle rental
• Professional driver charges
• Standard fuel costs
• Basic vehicle maintenance
• Driver accommodation
• State taxes & permits
• Toll charges (as per route)
• Parking fees (standard)
Additional Charges May Apply For:
• Route modifications or detours (₹500-₹2000 depending on distance)
• Waiting time beyond 30 minutes (₹500/hour)
• Additional passengers (₹1000/person/day)
• Night driving (10 PM - 6 AM): 20% surcharge
• Hill station travel: 15% surcharge
• Special occasion decorations (upon request)
Quote Validity: All price quotes are valid for 7 days from the date of issue. Prices may be revised for bookings made beyond this period.
Token Advance Payment
30%
Advance
Token Advance Requirement
To confirm your booking, a token advance of 30% of the total booking amount must be paid within 24 hours of reservation.
✓ Secures your booking and vehicle allocation
✓ Required for all new bookings
✓ Non-refundable after 24 hours of payment
✓ Payment confirmation via email/SMS
Important Timeline
Within 24h
Pay 30% advance
Trip Day
Enjoy your journey
Within 7 days
Pay remaining 70%
Final Payment Terms
Payment Schedule
Token Advance (30%)At Booking
Remaining Amount (70%)Within 7 days after trip
The remaining 70% of the total booking amount must be paid within 7 calendar days after the completion of your trip.
Late Payment Policy
• Grace period: 3 days after due date (no penalty)
• Legal recovery costs will be added to outstanding amount
Early Payment Incentive
Pay the full amount (100%) at the time of booking and receive a 5% discounton the total booking value. This discount is automatically applied at checkout.
Accepted Payment Methods
Online Payments
Credit/Debit Cards (Visa, Mastercard, Rupay)
UPI (Google Pay, PhonePe, Paytm)
Net Banking (All major banks)
Digital Wallets (Paytm, PhonePe)
Offline Payments
Bank Transfer / NEFT / RTGS
Cheque (with 7 days clearing time)
Cash (at office only, with receipt)
Demand Draft (favoring Bliss Tours)
Note: All online payments are processed through secure payment gateways. Payment confirmation is sent via email and SMS. For offline payments, please share payment proof to confirm your booking.
Refund & Cancellation Policy
Cancellation Charges
More than 7 days before trip100% Refund
Full refund of token advance (processing time: 5-7 days)
4-7 days before trip75% Refund
25% cancellation fee deducted
2-3 days before trip50% Refund
50% cancellation fee deducted
Within 48 hours / No-showNo Refund
Token advance is forfeited
Cancellation by Bliss Tours
In rare cases where we need to cancel your booking due to vehicle breakdown, driver unavailability, or force majeure events, you will receive:
• 100% refund of all amounts paid
• Alternative vehicle at no extra cost (if available)
• Trip rescheduling at your convenience
• Compensation voucher for future bookings
Refund Processing
• Refunds processed within 7-10 business days
• Credited to original payment method
• Bank processing time: 3-5 additional days
• Refund confirmation sent via email
Payment Gateway Transaction Charges
All online payments are processed through Razorpay payment gateway. Please note:
• In case of refunds, the transaction charges levied by Razorpay will be deducted
• You will receive the refund amount minus the payment gateway charges
• This is a standard practice for all online payment processing services
• Example: If you paid ₹10,000, and transaction charge is ₹236 (2% + GST), you'll receive ₹9,764 on full refund
Tip: To avoid transaction charges on refunds, consider rescheduling your trip instead of canceling.
GST & Invoicing
Tax Information
All prices are inclusive of applicable GST (Goods and Services Tax) as per Indian taxation laws. Current GST rate: 5% on transportation services.
Invoice Details
• Proforma invoice sent after token advance payment
• Final invoice issued within 24 hours of trip completion
• Invoice includes GST breakdown and GSTIN
• Available for download from your dashboard
• Printed copy provided on request
GST Registration: Bliss Tours & Travels is registered under GST. GSTIN: [Your GSTIN Number Here]
General Terms
Limitation of Liability
Bliss Tours' liability is limited to the total booking amount paid. We are not liable for:
• Delays caused by traffic, weather, road conditions, or accidents
• Loss or damage to personal belongings
• Personal injuries not covered by vehicle insurance
• Missed flights, trains, or connections
• Accommodation or meal issues at destinations
• Force majeure events (natural disasters, riots, strikes, etc.)
• Third-party service failures
Force Majeure
Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to: natural disasters, acts of God, war, terrorism, riots, government actions, epidemics/pandemics, or severe weather conditions. In such cases, bookings may be rescheduled or refunded at our discretion.
Dispute Resolution
Resolution Process
Contact our customer service within 7 days of issue
Written complaint with supporting evidence
Internal review and response within 15 business days
Escalation to senior management if unresolved
Mediation or arbitration as per Indian law
Governing Law: These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Coimbatore, Tamil Nadu.
Modification of Terms
Bliss Tours reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after such changes constitutes acceptance of the modified terms. We recommend reviewing these terms periodically.
Need Assistance?
If you have any questions about these Terms and Conditions, please don't hesitate to contact us:
Customer Support
24/7 Helpline
+91 94864 31812
Email Support
Blisstours.inc@gmail.com
WhatsApp
+91 94864 31812
Office Address
Bliss Tours & Travels 456, Race Course Road Coimbatore, Tamil Nadu 641018 India
Office Hours: Monday - Saturday 9:00 AM - 7:00 PM IST
Acknowledgment & Acceptance
By proceeding with a booking on Bliss Tours, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. These terms constitute a legally binding agreement between you and Bliss Tours & Travels.
Version: 1.0 | Effective Date: January 1, 2024 | Last Updated: October 3, 2026