Complete information about cancellation procedures, refund timelines, and terms for Bliss Tours bookings.
Last updated: October 3, 2026
Cancel more than 7 days before your trip and get a 100% refund of your token advance.
Refunds are processed within 7-10 business days to your original payment method.
At Bliss Tours, we understand that travel plans can change. This Cancellation & Refund Policy outlines the terms and conditions for canceling bookings and processing refunds. This policy is an integral part of our Terms & Conditions and should be read in conjunction with our Privacy Policy.
Important: By making a booking with Bliss Tours, you agree to this cancellation policy. Please read carefully before confirming your reservation. Cancellation charges are calculated based on the time remaining until your scheduled departure date.
Full refund of token advance minus payment gateway charges (if applicable)
75% refund of token advance minus payment gateway charges
50% refund of token advance minus payment gateway charges
No refund - Token advance is fully forfeited
All cancellation timeframes are calculated from the scheduled departure date and time. The cancellation request must be received and confirmed by Bliss Tours within the specified timeframe to qualify for the respective refund percentage. For example, if your trip is scheduled for January 15th at 6:00 AM, a cancellation made on January 8th before 6:00 AM qualifies for 100% refund.
All online payments processed through Bliss Tours are handled via Razorpay payment gateway. As per our Terms & Conditions, payment gateway transaction charges are non-refundable in all cases.
💡 Pro Tip: To avoid losing transaction charges on refunds, consider rescheduling your trip instead of canceling. Rescheduling preserves your full token advance (minus any applicable rescheduling fees) without deducting payment gateway charges.
In cases of severe weather conditions, natural disasters, or other acts of God that make travel unsafe or impossible, Bliss Tours will offer:
Note: Weather-related cancellations must be based on official weather alerts or government advisories. Bliss Tours reserves the right to verify force majeure claims.
We understand that health emergencies can arise unexpectedly. If you need to cancel due to a medical emergency affecting you or an immediate family member:
In rare cases where we need to cancel your booking due to vehicle breakdown, driver unavailability, or operational issues beyond our control, you will receive:
Commitment: We will notify you immediately upon discovering any issue that may affect your booking and work diligently to find an alternative solution before considering cancellation.
Canceling your booking with Bliss Tours is simple. Follow these steps for a smooth cancellation process:
Reach out to our customer support team through any of these channels:
Have the following information ready:
Our team will process your cancellation request within 2-4 hours (during business hours) and send you an email confirmation with:
Refunds are processed within 7-10 business days and credited to your original payment method. Bank processing may take an additional 3-5 days. You'll receive an email notification once the refund is initiated.
We process all approved refunds within 7-10 business days from the date of cancellation confirmation.
After we initiate the refund, your bank or card issuer may take an additional 3-5 business days to credit the amount to your account.
Total Timeline: You can expect to receive your refund within 10-15 business days from the date of cancellation confirmation.
As per our Privacy Policy, we keep you informed throughout the refund process:
Instead of canceling and losing money to cancellation fees and payment gateway charges, consider rescheduling your trip. It's often more cost-effective and flexible.
* Rescheduling fees are calculated on the total booking amount, not just the token advance
💰 Example: For a ₹10,000 token advance payment, canceling 5 days before travel would give you ~₹7,264 refund (75% - gateway charges). But rescheduling would cost only ₹1,000 (10% fee on full booking) and you keep your entire ₹10,000 token advance for the new date!
This Cancellation & Refund Policy is part of our comprehensive service terms. Please review these related documents for complete information:
Our customer support team is available 24/7 to assist you with cancellations, refunds, or any questions about our policies. Reach out through any of these channels:
This cancellation policy is an integral part of our Terms & Conditions. By making a booking, you agree to all terms including this cancellation policy.
Bliss Tours reserves the right to modify this policy at any time. Changes will be posted on this page with an updated "Last updated" date. Existing bookings will follow the policy in effect at the time of booking.
All personal information related to cancellations and refunds is handled in accordance with our Privacy Policy. Your data is secure and confidential.
For any disputes related to cancellations or refunds, please refer to the Dispute Resolution section in our Terms & Conditions.